Initially at least a good service, with a prompt phone call back to lock in a quote from a trade-person who turned up the same day . He stated they would arrange a quote that afternoon or the day after. Never heard back from them - clearly they put the job in the "too hard basket" or it just didn't suit them to do it. I do not recommend doing business with this company. (Funnily enough - unless the quote was outrageous I would have given them the work !!)
The lovely guy came and we realised the door didn't need replacing just a good shove to get it working. Which he happily did. No charge. when it finally dies I will go back to them.
Had a faulty garage door motor. Discussed with Tahlia who gave all the information I needed to replace it. The motor was replaced the next day and works so much better than the old one. Excellent service
Did an urgent job for our Owners Corporation In Templestowe Lower on 23/10/20.Talia very easy to deal with, 2 techs arrived that same night, replaced broken springs, serviced door, identified and replaced a fraying cable all on the same night.Very impressed.Had them back since in June 2024. Great people (Ben, Asaf and staff) to deal with, they know their stuff.Highly recommended
Called Alpha garage doors to get a technician out to recode my garage door. Tahlia guided me through it over the phone and just did it myself!Great service, legend!!
I had a query about a Garage Roller Door we had installed at our Apartment Block . Spoke to Talia . She bent over backwards and went above and beyond to try help me with my Query . You don't get service like that much anymore . Easy to give this Company five stars .
I am big thank to Ben and team Alpha Garage doors come to my house get a quote and they Come install my new roller door. They have a lot skill and technical install made my roller door smooth running and my house looking very nice. Thank you team Alpha garage doors
I recently needed to replace my Rolla door and contacted Simon and his team at Alpha Garage Doors. I was extremely pleased with their professionalism, punctuality and overall attitude towards the customer. Simon and his team went the extra step to ensure that the solution offered met and even exceeded my needs. They are a pleasure to deal with and I would have no hesitation recommending them to anyone looking for a new or replacement door.Thank you Simon and your team at Alpha Garage Doors. Rosa
Glad to have such a wonderful business in our local area. Ran into a garage door issue during the weekend and gave Alpha Garage Doors a call. A man called me back within minutes and told me how to troubleshoot my problem over the phone. Worked like a treat and from now on I will go to these people for all garage works.
Fantastic service. We needed our garage system to be replaced urgently following a burglary. Alpha Garage Doors was exceptional - fast reponse, great communication and fair prices. A big thank you to Dmitri who was extremely helpful and kind. Highly recommend!
Writing this review on behalf on my family - we had an exceptional experience with the Alpha Garage Door team. The garage door was too heavy for the springs, so the team kindly got them custom made. Once complete, the team synced the garage remotes and walked us through the entire process. Sensational service from a sensational team - would highly recommend them.
We used alpha garage doors to install a standalone roller door. From the initial quote through to fitting the roller door we had a great experience. Alpha was prompt with providing a quote (which was competitively priced), communicated throughout the process and the guys who installed the door did a great job. They even removed our old rusted gate. Legends! Thanks so much, we love our new roller door!
Dimitri arrived with his work partner leading up from keeping us informed of time arrival.Dimitri explained to my husband and myself that they would check over the door for safety and the remote control was explained to us in such an informative manner as we had no idea it was a battery controlled switch.As our door did not need any adjusting we were so impressed with the verbal navigation pointers and safety on our double roller door as we have never had a double garage or double garage roller door before👍👍👍Thank you Dimitri and partner for a reassuring us on the safety mechanisms of our double roller door, very much appreciated.Merry Christmas and a Happy New Year🎄⭐️
High recommended, good price, prompt and professional service. AGD team responded quickly to an urgent job, quoted fair price, turn up on time and provided valuable advise. Thank you Dimitri and AGD team.
Amazing service, really friendly and knowledgeable technicians. I don't know that much about roller doors but the team were so helpful and really made me feel like I was in great hands.
Great service. I had my motor replaced and Victor and Simon did a great job, explaining clearly what was needed and subsequently what was done. Would definitely use again.
Victor and Simon were amazing!! I have an old Merlin motor and they managed to re program new remotes, that was a little challenging in the beginning, but they both managed to get the job done. I Highly recommend Alpha garage doors, especially Victor & Simon.
Victor came to provide a quote for a new garage door, as others were telling me it needed to be replaced. Victor looked at it and said, although old, it still works. The problem is the plaster from the roof had dropped causing the problem. Victor made some minor tweaks and fixed the problem! Thanks Victor. You saved me a lot! 👍
The guys from Alpha Garage were very polite and worked with minimal noise or interruption. I would highly recommend them to anyone who is needing or looking for their garage door to be replaced or installed.
Thank you to the three guys that installed a roller door for me. Your level of work was superb, you did a wonderful job! Your communication was great. Arrived on the job on the date booked and on time. You transformed my ugly steel barn doors into a stunning, easy to manage roller door. I would gladly recommend these guys.
I would highly recommend the team at Alpha Garage Doors. Simon and Victor that installed the garage motors were both very professional and friendly and informative as the garage were very old they were able outline the issues which luckily were able to fix and possible future issues that may arise. Elena from administration was great in keeping me in the loop and top of that she was able to organise a team do garage doors within the timeframe I requested. Very satisfied customer!
I have had the best experience with Alpha garage doors from the first point of contact with Ellena in the office to the guys who came to measure and quote, and the workmanship and experience of the guys were truly amazing 👍 would recommend them to all my friends and family members who need a new garage door installed. Thanks once again for the service guys
We have had an excellent experience with Alpha Garage Door wherein our old 1960’s garage door got replaced. Customer service from Elena was excellent, kept us informed of all available options for doors as well as installation date. No fuss dealing with this business and have no hesitation to recommend their work to others.
Had a great customer service experience with Alpha Garage Doors. Quoting process was extremely easy. On the installation day, Dimitri and the team were very professional and diligent in their work making it stress free for the day.A crucial factor in Alpha's service - having Dimitri/technician come out and professionally quote and capture any possible issues. Another supplier sent out their sales reps who didn't measure and quote properly!
The crew that installed our garage door were highly professional, extremely friendly, thorough and did an excellent job. I would highly recommend the team at Alpha Garage Doors for your next upgrade for your garage. The admin team kept me in constant communication regarding timelines and managing the installation team. Well done Alpha Garage Doors from a very happy customer.
A big thank you to the team at Alpha.Elena did a great job at organising the urgent booking and within minutes Dimitri and Simon came out and repaired my broken garage door. Well done to all, you did a great job.
I highly recommend Alpha Garage Doors - my garage door springs broke and they were fantastic to deal with . They came out the next day and Dimitri and Khalid ( I hope the spelling is correct ) who came out were extremely professional and knowledgeable. Very pleased .
I would highly recommend working with this company.Admin kept me updated at every single stage and were easy to contact. They would call me back shortly after a missed call, even though I didn't leave a message and intended to call back later. I appreciated the extra effort and attention to detail.They did a full replacement of my wonky tilt door to an automatic roller door. The technicians from quote to installation were highly knowledgeable and professional. They were able to answer my questions and concerns, and offered valuable advice.From the process of getting 3 quotes, Alpha was quiet reasonable, the most professional and by far the easiest to deal with.
Alpha Garage Doors was selected based on their reviews by customers. I firstly want to appreciate Eleanor's customer service in keeping me up to date from start to finish regarding the order and installation. I appreciate Dimitri's and Simon's work on the day of installation of the garage door; they both have done an awesome job. Keep it up team.
From quotation to job completion, my garage door was replaced with true professionalism. A very rare occurrence these days. Price was reasonable and special mention should be given to Elena for managing it very efficiently.
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