Alpha Garage Doors is proud to specialise in Merlin garage door repairs, installations, and servicing, offering expert solutions that keep your doors operating smoothly and efficiently.
I never write these reviews but I feel compelled…Tahlia was just so helpful - I was stressing with the car stuck in the garage and needing to pick the kids up; she was calm, asked me to Facetime and she talked me through the issue in 5 minutes.Exceptional support and expertise!
ABOVE AND BEYOND!!!!!These people are an absolute Godsend. Never have I come across such genuine people who go out of their way to help. Refreshing and amazing to experience. I’m shocked they’re missing that .1 for a full 5 star rating…10 stars all day - everyday. Thalia and the team - absolute bloody legends. Thank you.
After our roller door decided to stop working last night (Tuesday), I rang around a few places first thing this morning that we’ve used in the past to see if they could come out, but I couldn’t get a service call until some time early next week. Alpha Garage Doors came highly recommended on a community forum, and I’m so glad I called them! They had the loveliest technician (Raphael) at my home within the hour, with the issue quickly identified and resolved! So very pleased with the result - cannot recommend this company highly enough!Thank you so much Talia & Ralph):
I recently had the pleasure of working with Alpha Garage Doors to replace my garage door. I couldn't be happier with the experience and the outcome.From the outset, their team was incredibly responsive, answering all my questions promptly and thoroughly.Their friendliness and professionalism stood out, making the entire process seamless. They kept me informed every step of the way, including notifying and updating me of their arrival times.The installation was handled with expertise and precision, exactly as promised. The team was extremely helpful, ensuring that I was satisfied with the new door and understood its features and maintenance.Overall, Alpha Garage Doors delivered an outstanding service. I highly recommend them to anyone in need of garage door services. Their commitment to service and customer satisfaction is truly commendable. Thank you, Alpha Garage Doors, for a job well done!
We recently had an issue with our garage door, and Alpha Garage Door provided outstanding service in fixing it. They quickly diagnosed the problem and efficiently replaced the motor, ensuring everything worked perfectly. Victor did a fantastic job—he was professional, knowledgeable, and thorough in his work. The door now operates smoothly, and we couldn’t be happier with the results. Highly recommend Alpha Garage Door for their excellent service and expertise!
Amazing service and follow up support!I recently got in touch for some advice to troubleshoot a problem with a motor installed earlier this year - immediately a technician was scheduled to investigate, made some adjustments to fix the issue and provided advice on what we'd do next if it happens again.Everyone from first contact with the office, the guys who did the install and the technician that came out today have been great to deal with, knowledgeable and friendly - thank you for the great service!
Tahlia is the most helpful person to come across when finding an emergency trade situation like a stuck communal garage door. She guided me through the whole process and the problem was rectified in minutes, she went out of her way to suggest all the ways to fix it with no regard for trying to send people out like 99% of businesses do. I couldn't be more thankful. If I could give her 10 stars I would.
Wow is what first comes to mind.I rarely find a service company who are proactive,fast and responsive to my needs. From the office to the technician, this is a very well-oiled machine.Alpha will certainly be the company I recommend for any Garage Door issues. Having replacement parts and a new, more powerful unit with them on the service call made this a one-visit call out.
Initially at least a good service, with a prompt phone call back to lock in a quote from a trade-person who turned up the same day . He stated they would arrange a quote that afternoon or the day after. Never heard back from them - clearly they put the job in the "too hard basket" or it just didn't suit them to do it. I do not recommend doing business with this company. (Funnily enough - unless the quote was outrageous I would have given them the work !!)
The lovely guy came and we realised the door didn't need replacing just a good shove to get it working. Which he happily did. No charge. when it finally dies I will go back to them.
Had a faulty garage door motor. Discussed with Tahlia who gave all the information I needed to replace it. The motor was replaced the next day and works so much better than the old one. Excellent service
Did an urgent job for our Owners Corporation In Templestowe Lower on 23/10/20.Talia very easy to deal with, 2 techs arrived that same night, replaced broken springs, serviced door, identified and replaced a fraying cable all on the same night.Very impressed.Had them back since in June 2024. Great people (Ben, Asaf and staff) to deal with, they know their stuff.Highly recommended
Called Alpha garage doors to get a technician out to recode my garage door. Tahlia guided me through it over the phone and just did it myself!Great service, legend!!
I had a query about a Garage Roller Door we had installed at our Apartment Block . Spoke to Talia . She bent over backwards and went above and beyond to try help me with my Query . You don't get service like that much anymore . Easy to give this Company five stars .
I am big thank to Ben and team Alpha Garage doors come to my house get a quote and they Come install my new roller door. They have a lot skill and technical install made my roller door smooth running and my house looking very nice. Thank you team Alpha garage doors
I recently needed to replace my Rolla door and contacted Simon and his team at Alpha Garage Doors. I was extremely pleased with their professionalism, punctuality and overall attitude towards the customer. Simon and his team went the extra step to ensure that the solution offered met and even exceeded my needs. They are a pleasure to deal with and I would have no hesitation recommending them to anyone looking for a new or replacement door.Thank you Simon and your team at Alpha Garage Doors. Rosa
Glad to have such a wonderful business in our local area. Ran into a garage door issue during the weekend and gave Alpha Garage Doors a call. A man called me back within minutes and told me how to troubleshoot my problem over the phone. Worked like a treat and from now on I will go to these people for all garage works.
Fantastic service. We needed our garage system to be replaced urgently following a burglary. Alpha Garage Doors was exceptional - fast reponse, great communication and fair prices. A big thank you to Dmitri who was extremely helpful and kind. Highly recommend!
Writing this review on behalf on my family - we had an exceptional experience with the Alpha Garage Door team. The garage door was too heavy for the springs, so the team kindly got them custom made. Once complete, the team synced the garage remotes and walked us through the entire process. Sensational service from a sensational team - would highly recommend them.
We used alpha garage doors to install a standalone roller door. From the initial quote through to fitting the roller door we had a great experience. Alpha was prompt with providing a quote (which was competitively priced), communicated throughout the process and the guys who installed the door did a great job. They even removed our old rusted gate. Legends! Thanks so much, we love our new roller door!
Dimitri arrived with his work partner leading up from keeping us informed of time arrival.Dimitri explained to my husband and myself that they would check over the door for safety and the remote control was explained to us in such an informative manner as we had no idea it was a battery controlled switch.As our door did not need any adjusting we were so impressed with the verbal navigation pointers and safety on our double roller door as we have never had a double garage or double garage roller door before👍👍👍Thank you Dimitri and partner for a reassuring us on the safety mechanisms of our double roller door, very much appreciated.Merry Christmas and a Happy New Year🎄⭐️
High recommended, good price, prompt and professional service. AGD team responded quickly to an urgent job, quoted fair price, turn up on time and provided valuable advise. Thank you Dimitri and AGD team.
Amazing service, really friendly and knowledgeable technicians. I don't know that much about roller doors but the team were so helpful and really made me feel like I was in great hands.
Great service. I had my motor replaced and Victor and Simon did a great job, explaining clearly what was needed and subsequently what was done. Would definitely use again.
Victor and Simon were amazing!! I have an old Merlin motor and they managed to re program new remotes, that was a little challenging in the beginning, but they both managed to get the job done. I Highly recommend Alpha garage doors, especially Victor & Simon.
Victor came to provide a quote for a new garage door, as others were telling me it needed to be replaced. Victor looked at it and said, although old, it still works. The problem is the plaster from the roof had dropped causing the problem. Victor made some minor tweaks and fixed the problem! Thanks Victor. You saved me a lot! 👍
The guys from Alpha Garage were very polite and worked with minimal noise or interruption. I would highly recommend them to anyone who is needing or looking for their garage door to be replaced or installed.
Thank you to the three guys that installed a roller door for me. Your level of work was superb, you did a wonderful job! Your communication was great. Arrived on the job on the date booked and on time. You transformed my ugly steel barn doors into a stunning, easy to manage roller door. I would gladly recommend these guys.
I would highly recommend the team at Alpha Garage Doors. Simon and Victor that installed the garage motors were both very professional and friendly and informative as the garage were very old they were able outline the issues which luckily were able to fix and possible future issues that may arise. Elena from administration was great in keeping me in the loop and top of that she was able to organise a team do garage doors within the timeframe I requested. Very satisfied customer!
I have had the best experience with Alpha garage doors from the first point of contact with Ellena in the office to the guys who came to measure and quote, and the workmanship and experience of the guys were truly amazing 👍 would recommend them to all my friends and family members who need a new garage door installed. Thanks once again for the service guys
We have had an excellent experience with Alpha Garage Door wherein our old 1960’s garage door got replaced. Customer service from Elena was excellent, kept us informed of all available options for doors as well as installation date. No fuss dealing with this business and have no hesitation to recommend their work to others.
Had a great customer service experience with Alpha Garage Doors. Quoting process was extremely easy. On the installation day, Dimitri and the team were very professional and diligent in their work making it stress free for the day.A crucial factor in Alpha's service - having Dimitri/technician come out and professionally quote and capture any possible issues. Another supplier sent out their sales reps who didn't measure and quote properly!
The crew that installed our garage door were highly professional, extremely friendly, thorough and did an excellent job. I would highly recommend the team at Alpha Garage Doors for your next upgrade for your garage. The admin team kept me in constant communication regarding timelines and managing the installation team. Well done Alpha Garage Doors from a very happy customer.
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